Patient Services

Support, Rebuilt and Simplified

Choose what you need and go straight to the right team. No digging through menus, no extra steps.

ORDER LABS — $10 Test

Fastest path for many patients. Requests reviewed in 1–2 business days.

Medical disclaimer: This page is educational and does not replace diagnosis or treatment. For concerning symptoms, submit a Medical Request for clinician review.

Need help picking the right path?

Tell us what you need and how urgent it is — we'll route you directly.

Need Help First?

MD

Medical Request

For symptoms, lab review, dosing concerns, and injection technique support.

Submit Medical Support Form
BL

Billing Request

For invoices, subscription changes, account updates, and charge questions.

Submit Billing Request Form
TX

Text Support

For quick non-urgent questions and routing help from the care team.

Text Care Team

Before You Submit

  • Include full name and date of birth in form details.
  • If symptoms changed recently, include the start date.
  • If relevant, include latest lab dates and values.
Need Direction?

Who Handles What

Clinical concerns go to clinicians. Payment and subscription changes go to billing. Text is best for quick routing help.

Medical Team
Clinical review and treatment-related support.
Billing Team
Invoice, subscription, and account updates.
Text Channel
Quick non-urgent questions and route guidance.

Free Consultation

Schedule a free consultation with Dr. Rucker to review your labs and discuss your treatment options.

Book Free Consultation
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